Troubleshooting FAQ

Where can I order parts for my product?

Contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it to inquire about parts for your product.

Where can I get videos for the products?

Videos can be downloaded free on this website for registered users.

Where can I get a manuals for a Helix® ?

Manuals can be downloaded from this website free of charge for registered users.

Who do I contact if I have a customer service question on a Helix® Lateral Trainer?

By email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by phone at +1-888-435-4926

What is the warranty on the Helix® Lateral Trainer?

The warranty varies by model. The Helix® 3000 Club version has a 3 year parts and 1 year labor warranty. The H901 light commercial has is 2 years parts warranty.

How do I purchase a Helix Lateral Trainer 3000?

Please call 888-435-4926 ( 888- Helixco) or use this form. 

What kind of Batteries does the Commercial Helix HLT3000 require?

The Commercial Helix HLT3000  requires 4 - AA Nickel-metal hydride cell, often abbreviated NiMH. After installing new batteries, we recommend you use the Helix® for 30 minutes to give those new batteries a full charge.

How do I change from Metric to Standard ( English) or from Standard to Metric on the HLT3000

To change the computer on the Helix HLT3000 from either Metric to Standard(English) or Standard(English) to Metric, please follow the instructions below carefully.

Please note the computer must be completely off when starting this procedure. If you are unsure if the computer is completely off. Please let the machine sit for 5 minutes before starting OR remove a battery and reinstall.

Before starting, step on a pedal to turn on the computer.

  1. Hit “Quick Start”
  2. Power up the machine to get the counter to start
  3. Hit “CLEAR” ( goes into cool down mode)
  4. Hit  “CLEAR” ( goes into results mode)
  5. Last Step hit  “CLEAR”  to reset the machine and immediately then hit “Quick Start” and “ENTER” to go into ENGINEERING mode. Then scroll down to toggle either Metric or English.
Please note: on Step #5, if you hit  “CLEAR”,  “Quick Start” and “ENTER” in the same time, you will not go into the engineering mode.
This is very important and can be a bit tricky.
For Step #5, you must hit and let go “CLEAR” and then immediately ( almost simultaneously hit “Quick Start” and “ENTER” together to go into the ENGINEERING mode.
Then hit “ENTER” to see the Metric or Standard(English) selection. Use Up or DOWN key to toggle select Metric or Standard(English).

End FAQ